I have nothing but positive things to say about Cloud Computer Services, based on our time working with them.
We found ourselves in a situation whereby our incumbent I.T. support company was struggling to support us for a range of reasons and we were experiencing performance issues of the system, which were affecting our business operations.
From the very first conversation we had with Cloud, we felt at ease and comfortable in that we were very much dealing with a professional organisation. After a couple of meetings to understand our complex and challenging needs (we have 21 locations across Norfolk and Suffolk) we agreed to move our I.T. Support to Cloud and we committed to a twelve-month support contract.
What we have experienced since moving to Cloud, is about as far removed from the levels of support we had received previously as you could get.
Their Helpdesk team are extremely professional in responding to our staff’s issues in a timely and comprehensive manner. The onsite engineers who visited our many sites to resolve more complex issues, or to install new equipment, are all very responsive and pro-active.
In addition, Cloud have developed and implemented market leading software tools to constantly monitor all of our infrastructure so that they can identify and very often resolve issues without us even knowing there was an issue or potential issue on the horizon.
Perhaps most importantly in support of everything, the levels of communication that the Cloud team constantly feedback in to us is reassuring and highly appreciated. We receive regular auto service ticket updates, emails and phone calls to keep us fully up to speed on matters concerning ongoing issues and opportunities to enhance performance and reliability.
This, in my opinion, is market leading levels of customer service provision and we are certainly pleased to have them on-board as part of our team (that’s how we see them and not as a contractor) and certainly feel and believe our I.T. is in safe hands.
I cannot speak more highly of the team at Cloud Computer Services and the levels of highly professional support they provide and would have no hesitation in recommending them to other organisations as I firmly believe their fresh proactive approach is a winning formula.